Refund policy

Last Updated: January 2026

At AviSupply, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help with our Returns & Refunds Policy.

Please read the following guidelines carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be in the original packaging
  • Include all accessories, labels, and documentation
  • Have proof of purchase or order confirmation

Return requests must be submitted within 30 days of receiving your order.

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

For health, safety, and hygiene reasons, certain products cannot be returned, including:

  • Opened bird food products
  • Opened supplements or vitamins
  • Used bird care products
  • Damaged items caused by improper handling
  • Gift cards
  • Clearance or final sale items

If you are unsure whether your product qualifies for return, please contact us before sending it back.

3. Return Process

To request a return:

  1. Contact our customer support team with:
    • Order number
    • Product details
    • Reason for return
    • Photos (if the product is damaged or incorrect)
  2. Our team will review your request.
  3. If approved, you will receive return instructions.
  4. Ship the product back according to the provided instructions.

Please do not send products back without prior approval.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product received was damaged
  • The wrong item was shipped
  • The product arrived defective

We recommend using a trackable shipping service when returning items, as AviSupply cannot guarantee receipt of returned packages.

5. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Processing time may vary depending on your payment provider
  • Refunds usually appear within 5–10 business days

Shipping charges are generally non-refundable unless the return is due to an error on our part.

6. Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the product and packaging
  • Description of the issue

Our team will review the case and provide a replacement, refund, or suitable solution.

7. Exchanges

We currently offer exchanges only for products that are:

  • Damaged during delivery
  • Incorrectly shipped

If you need a replacement, please contact our support team for assistance.

8. Order Cancellation

Orders can be cancelled only if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our return process.

9. Refund Delays

If you have not received your refund within the expected timeframe:

  1. Check your bank or payment account
  2. Contact your payment provider
  3. Contact AviSupply customer support

We will assist you in resolving the issue.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

AviSupply
Premium Bird Care Products

Email: info@avisupply.com