Shipping policy
Last Updated: January 2026
At AviSupply, we are committed to delivering your premium bird care products safely, quickly, and reliably. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
After placing your order, our team will carefully prepare and process your products.
- Orders are typically processed within 1–3 business days
- Orders are not processed or shipped on weekends or public holidays
- You will receive an order confirmation email after successful purchase
- A shipping confirmation with tracking details will be sent once your order has been dispatched
Please ensure your shipping information is accurate to avoid delays.
2. Shipping Methods & Delivery Times
Delivery times may vary depending on your location and shipping method selected during checkout.
Estimated delivery times:
Delivery times are estimates and may vary due to:
- Courier delays
- Weather conditions
- Holidays
- Customs processing
- Unexpected circumstances
3. Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Order weight
- Shipping method selected
Applicable shipping costs will be displayed during checkout before payment confirmation.
From time to time, AviSupply may offer free shipping promotions. These offers will be clearly displayed on our website.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can use this tracking number to monitor your package delivery status.
If you do not receive tracking information within the expected timeframe, please contact our customer support team.
5. Shipping Address
Customers are responsible for providing accurate shipping details.
Please check your:
- Full name
- Delivery address
- Phone number
- Postal code
AviSupply is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
6. International Shipping
Depending on product availability and destination, AviSupply may offer international shipping.
International customers are responsible for:
- Import duties
- Taxes
- Customs fees
- Local regulations
Delivery times may vary due to customs inspections and local courier services.
7. Damaged or Missing Packages
We carefully pack all orders before shipment.
If your package arrives damaged or items are missing:
- Contact us within 48 hours of delivery
- Provide your order number
- Include photos of the damaged package or product
Our team will review your request and assist with a suitable solution.
8. Delayed Deliveries
While we work with reliable shipping partners, some delays may occur due to circumstances outside our control.
AviSupply is not responsible for delays caused by:
- Courier companies
- Natural disasters
- Weather conditions
- Customs delays
- Incorrect delivery information
9. Lost Packages
If your tracking information shows that your package has not arrived, please contact us.
We will work with the shipping carrier to investigate and help resolve the issue.
10. Contact Us
If you have questions about shipping or delivery, please contact us:
Email: info@avisupply.com